How to Submit a Complaint
You can contact us by phone, email, or written correspondence with details of your complaint.
Please include your full name, contact details, and relevant application or account references.
Complaints Procedure
How to raise a complaint and what to expect from our review process.
Our Response Process
We aim to acknowledge complaints promptly and investigate fairly.
A full response is issued in line with applicable regulatory timelines.
If You Remain Unhappy
If you are not satisfied with our final response, you may have the right to refer your complaint to the Financial Ombudsman Service.
Eligibility and time limits apply according to Ombudsman guidance.